Your privacy, our concern !…

Privacy Policy

1. Introduction

This Privacy Policy outlines how BioVerde Organic Foods LLP and its affiliates (collectively referred to as “we“, “us“, or “our“) collect, use, store, share, and protect your personal data through our platform: www.shop.thenaturesrecipe.com (referred to as the “Platform”).

You may browse parts of the Platform without registering. However, by accessing the Platform, registering, or using our services, you expressly consent to the terms of this Privacy Policy and our Terms of Use, and agree to be bound by the laws of India, especially those applicable to data protection and privacy. If you do not agree, please do not use the Platform.

Note: Our products/services are available only within India and your data will be primarily stored and processed in India.

2. Information We Collect

We collect various types of personal data and sensitive information, including but not limited to:

  • Personal Information: Name, Date of Birth, Address, Contact Number, Email ID, etc.
  • Payment Information: Bank account, credit/debit card, UPI details (collected with your consent).
  • Identity Verification Documents: As required by law or for feature activation.
  • Biometric or Facial Data (only if specific features require and if you opt in).
  • Usage & Behavioural Data: Browsing activity, preferences, clicks, interactions on our Platform.
  • Transactional Data: Your orders, purchases, and related payment histories.
  • Device & Location Data: Collected via cookies or while using app/website functionalities.

You may choose not to provide some information, but that may limit access to certain features or services.

3. How We Use Your Information

We use your data for purposes including, but not limited to:

  • Processing and fulfilling your orders.
  • Improving and personalizing your shopping experience.
  • Troubleshooting issues and resolving disputes.
  • Notifying you of order status, product updates, and offers.
  • Preventing fraud or misuse.
  • Conducting analytics, surveys, and customer feedback reviews.
  • Meeting our legal or regulatory obligations.

You may opt-out of marketing communications at any time via the unsubscribe link or by contacting us.

4. Sharing of Information

We may share your data:

  • Within our group entities and affiliates for operations and marketing (unless you opt out).
  • With third-party partners, such as logistics providers, payment gateways, and reward programs.
  • To comply with legal requests, court orders, or law enforcement inquiries.
  • When required, to enforce our Terms, respond to IP infringement, or protect user/public rights.

We do not sell your personal information.

5. Security Measures

We implement reasonable and appropriate technical and organizational safeguards including:

  • Secure servers & encrypted transmission.
  • Restricted access to sensitive data.
  • Regular security audits.

However, data transmission over the internet can never be 100% secure. By using our Platform, you accept inherent risks of data transmission and are responsible for protecting your account credentials.

6. Data Retention & Deletion

  • We retain your data only as long as necessary for our business purposes or legal compliance.
  • You may delete your account via your profile or by contacting us at support@thenaturesrecipe.com.
  • If there are pending services (e.g., undelivered orders, claims), deletion may be delayed.

Even after deletion, anonymized data may be retained for research and analytics.

7. Your Rights

You have the right to:

  • Access or correct your personal data.
  • Request data export.
  • Request deletion of your data.
  • Withdraw consent for data processing (subject to limitations under law or active services).

To exercise your rights, contact our Grievance Officer – Miss. Shrankhla Sharma (Details provided below).

8. Consent

By accessing our Platform or submitting your data, you consent to our collection, use, storage, disclosure, and processing of your personal data as outlined here. If you share third-party information, you confirm you have their consent.

You can withdraw consent by writing to us at support@thenaturesrecipe.com (Subject: Withdrawal of Consent for Processing Personal Data). Withdrawal is not retrospective and may impact service availability.

9. Cookies & Tracking

  • We use cookies for authentication, preferences, session tracking, and analytics.
  • You may control or disable cookies via browser settings, but some features may not function properly.
  • We also use Gravatar integration for comments. You can read Gravatar’s privacy policy here: https://automattic.com/privacy/

10. Media & Embedded Content

  • Avoid uploading images with location metadata (EXIF GPS).
  • Embedded content (e.g., videos, posts) from third-party websites may collect data from you as if you visited their site directly.

11. Comments & Interactions

  • If you leave a comment, metadata is retained indefinitely to auto-approve future comments.
  • Your profile picture (via Gravatar) may appear next to your comment publicly.
  • Password reset requests will log your IP address.

12. Who We Share Your Data With

If you reset your password, your IP address will be shared in the reset email. Otherwise, we do not share personal data beyond stated reasons above.

13. Changes to This Policy

We may revise this Privacy Policy as required. Significant changes will be communicated through appropriate channels. Please review this page periodically for updates.

14. Grievance Officer

Shrankhla Sharma
Chief Financial Officer
BioVerde Organic Foods LLP (BOF)
📞 +91-9425420851 / +91-8770999322
📧 support@thenaturesrecipe.com
🕘 Monday – Friday | 9:00 AM to 6:00 PM